IT Facilitation
Often times process improvement requires information technology (IT) improvements. AMS consultants can interact with hospital and IT vendor staff as a team member—or in a leadership role as your “change agent”—to ensure a successful installation that meets expectations and avoids adverse impact to patient satisfaction and cashflow. AMS is experienced in many revenue cycle related technology enhancements including:
- Patient Access applications
- Patient Financial Services applications
Operational Assessment/Process Improvement
Whether for a single hospital or a multihospital system, AMS works closely with your revenue cycle team to document the present system from initial patient contact to ultimate account resolution. During this interactive process, revenue cycle barriers and opportunities for improvement are identified and summarized in a final report of recommendations. Components of this assessment may include:
- Data analysis
- Workflow process analysis
- Staffing requirements by shift, cost center, and job title
- Policy and procedure review
- Information technology (IT) software performance
- Physical layout analysis
- Selected core process audit
- Organizational analysis of roles, responsibilities, “chain of command” and relationships with other departments
- Develop a roadmap for implementation of a central business office (CBO)
Outsourcing vs. In-sourcing
In today’s environment, deciding between the outsourcing or in-sourcing of revenue cycle components is difficult and on going. AMS can perform a cost-benefit analysis and develop your unique “pros and cons” for optimal decision making. Your AMS consultant recognizes that IT requirements and resource availability are key factors for valid decision making.